Refund policy

At the Alive On Purpose Project, every piece of merch represents a reminder that your story is still being written. We want you to love what you receive, and we’re committed to making sure your order arrives correctly and in great condition. You can always contact us for any return question at support@aliveonpurposeproject.org.

Returns & Exchanges
Because Alive On Purpose merchandise is made specifically for our community and is produced on demand, we currently do not accept returns or exchanges for incorrect sizing, change of mind, or personal preference.

We strongly encourage you to review the sizing information provided on each product page before placing your order.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@aliveonpurposeproject.org with the subject "RETURN"

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please include:
1. Your order number
2. A description of the issue
3. Photos showing the damage or incorrect item

If approved, we will work with you to provide a replacement or another appropriate resolution.

Order Changes & Cancellations
Orders begin processing shortly after purchase. If you need to make a change or cancel your order, contact us as soon as possible. We cannot guarantee changes or cancellations after production has begun.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days of refund approval. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@aliveonpurposeproject.org.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.